Last updated: 17 September 2026
This Privacy Policy explains how Lisbon Travel Planner – Associação Cultural JERA (“Lisbon Travel Planner”, “LTP”, “we”, “us”) processes personal data when you visit lisbontravelplanner.com, contact us, submit a travel-planning request, or otherwise interact with our website and services.
1. Who is responsible for your personal data?
The data controller is Lisbon Travel Planner – Associação Cultural JERA.
Address: Rua da Judiaria 24, Almada, Portugal
Email: info@lisbontravelplanner.com
2. Personal data we may process
Depending on how you use the website, we may process information that you provide directly to us, such as your name, email address, contact details, travel preferences, trip details, questions and any other information you choose to include when contacting us or submitting a consultation, itinerary or support request.
We may also process technical and usage information generated when you use the website, such as device and browser information, IP-related information, pages viewed, interactions, referral information and cookie or similar technology data, subject to the consent choices and controls that apply.
3. Why we process personal data and our legal bases
We process personal data only where there is an appropriate legal basis. Depending on the context, processing may be necessary to respond to your request or take steps at your request before providing a service; to perform an agreement with you; to comply with legal obligations; for legitimate interests such as operating, securing and improving the website and our services where those interests are not overridden by your rights; or on the basis of your consent where consent is required, including for non-essential cookies or analytics technologies where applicable.
If processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
4. Travel consultation, itinerary and support requests
When you contact us or use our travel consultation, personalized itinerary or virtual support services, we use the information you provide to understand and respond to your request, communicate with you, provide the requested service and administer the relationship with you.
Please do not include sensitive personal information in free-text fields unless it is genuinely necessary for your request.
5. Analytics, cookies and similar technologies
We use cookies and similar technologies for website functionality and, subject to the applicable consent requirements, for measurement and analytics. Our website uses Google Analytics as part of its analytics setup. Consent choices for non-essential technologies are managed through our consent-management system.
For more detailed and dynamically maintained information about the cookies and services detected on the website, please see our Cookie Policy and the consent controls available on the website.
6. Embedded content and third-party services
Some pages may contain content or functionality supplied by third parties, such as maps, social-media content, booking or travel tools, and other embedded services. When such content is loaded or used, the relevant third party may process technical or usage data under its own privacy terms. Where required, non-essential third-party technologies are subject to the consent controls implemented on the website.
7. Affiliate links and travel partners
Lisbon Travel Planner uses affiliate links and may receive a commission when a visitor follows certain partner links and completes an eligible transaction. Clicking an affiliate link may cause the relevant partner or affiliate network to receive information needed to attribute the referral, such as referral identifiers, cookie or similar attribution data and technical information associated with the visit.
Purchases and bookings made on third-party websites are processed by those third parties under their own terms and privacy policies. Lisbon Travel Planner does not control the independent processing carried out by those external services.
8. Who may receive personal data?
Personal data may be processed by service providers that support the operation, hosting, security, communications, analytics and functionality of the website, where this is necessary for the relevant purpose. Data may also be disclosed where required by law or to establish, exercise or defend legal claims.
When you choose to interact with an external travel partner, affiliate network, embedded service or other third-party website, that organisation may process data as an independent controller in accordance with its own privacy information.
9. International transfers
Some technology or third-party service providers may process personal data outside Portugal or the European Economic Area. Where the GDPR requires safeguards for an international transfer, the applicable provider and transfer mechanism must provide an appropriate legal basis or safeguard, such as an adequacy decision or appropriate contractual safeguards, as applicable.
10. How long we keep personal data
We retain personal data only for as long as necessary for the purposes for which it was collected, taking into account the nature of the relationship, the need to respond to or provide requested services, security and operational requirements, and any applicable accounting, tax, legal or dispute-related retention obligations. When personal data is no longer required, it is deleted or otherwise handled in accordance with applicable data-protection requirements.
11. Your data-protection rights
Subject to the conditions established by applicable law, you may have the right to request access to your personal data, rectification of inaccurate or incomplete data, erasure, restriction of processing, data portability, and to object to certain processing. In particular, where processing is based on our legitimate interests, you have the right to object on grounds relating to your particular situation, subject to the conditions and exceptions established by applicable law. Where processing is based on consent, you may withdraw consent at any time.
To exercise your rights, contact us at info@lisbontravelplanner.com. We may need to request information reasonably necessary to verify your identity before acting on a request. We will respond without undue delay and, in principle, within one month of receiving your request. Where necessary because of the complexity or number of requests, that period may be extended by up to two further months; if so, we will inform you within the initial one-month period and explain the reasons for the extension.
12. Complaints
If you believe that the processing of your personal data infringes applicable data-protection law, you have the right to lodge a complaint with a competent data-protection supervisory authority. In Portugal, the supervisory authority is the Comissão Nacional de Proteção de Dados (CNPD).
13. Security
We take appropriate technical and organisational measures designed to protect personal data against unauthorised or unlawful processing and against accidental loss, destruction or damage. No internet-based service can, however, guarantee absolute security.
14. Automated decision-making
We do not use the personal data submitted through our travel-planning and contact services to make decisions based solely on automated processing that produce legal effects or similarly significant effects on you.
15. Links to other websites
Our website contains links to websites operated by third parties. Their privacy practices are outside our control, and you should review the privacy information provided by those websites when you visit them.
16. Changes to this Privacy Policy
We may update this Privacy Policy when our services, website technologies or legal obligations change. The date at the top of this page indicates when this policy was last updated.
17. Contact
For privacy questions or requests concerning your personal data, contact:
Lisbon Travel Planner – Associação Cultural JERA
Rua da Judiaria 24, Almada, Portugal
Email: info@lisbontravelplanner.com